Huntington Family Center
PROJECT: Independent Evaluation of the Brighton Towers Service Coordination Program
/ CHALLENGE
Huntington Family Centers needed a timely quality assurance review of services offered in a 600-unit U.S. Department of Housing and Urban Development (HUD) subsidized senior housing complex.
/ SOLUTION
A&O conducted interviews, resident focus groups, and anonymous surveys to understand service use, satisfaction, barriers, and improvement opportunities.
“It was a valuable and high-quality evaluation and the process of communicating with residents increased their understanding of this valuable resource.”
/ OUTCOME
Findings supported continued funding and improvement of the Service Coordination Program while increasing resident engagement.